Frequently Asked Questions
ARE YOUR PRODUCTS AVAILABLE OUTSIDE OF THE UNITED STATES?
Good news! As of August 2018, Lightlife is available in Canada. We’ve brought eleven of our bestselling SKUs to select retailers throughout Canada.
Lightlife’s full product line is available throughout the United States. To find a product in a store near you, visit our store locator.
ARE YOUR PRODUCTS GLUTEN-FREE?
We have some products that are labelled gluten free and run in a gluten free facility, including our Plant-Based Burger and Ground. We also have products that do not contain wheat, but are not labelled gluten free as there could be cross-contamination. Please read labels carefully and can also reference our website for ingredient and nutritional information. If you have a gluten allergy, we recommend you consult with your physician before consuming.
ARE YOUR PRODUCTS NON-GMO?
We’ve used non-GMO soy for more than 15 years, and all of our products are Non-GMO. We partner with the Non-GMO project for verification on all of products, except for Tempeh which are organic certified.
ARE YOUR PRODUCTS PRE-COOKED?
Some of our products are not pre-cooked, including our Plant-Based Burger, Ground and Sausage, and require to be thoroughly cooked prior to eating. Many of our Lightlife products go through a pasteurization process after they have been packaged. This pasteurization step is a critical food safety step in our process and fully cooks the product. Although you can safely eat them out of the package, we find most of our products are much more appetizing when prepared according to package directions.
ARE YOUR PRODUCTS KOSHER?
All of our refrigerated products are kosher Ⓚ.
CAN I FREEZE YOUR REFRIGERATED PRODUCTS?
Our products are at their highest quality when they have not been frozen, but we understand that some consumers prefer to store them in this way to extend the amount of time they have to consume them. Unopened products can be frozen for up to a year if the product is put in the freezer before the “best by” date. Quality over time will be diminished, especially if they are frozen close to the “best by” date and the product would not be the same as a freshly bought product.
CAN YOUR PRODUCTS BE CONSUMED AFTER THE “BEST BY” DATE IF THEY HAVEN'T BEEN FROZEN?
We do not recommend consuming our products after the “best by” date.
WHY IS THERE BLACK ON MY TEMPEH?
The dark areas are from the production process – they are edible and perfectly normal. Tempeh is a fermented product that incubates for several hours. During incubation, the black and white areas develop as part of heating and cooling. The dark areas are purely cosmetic and will not affect the flavour, texture or shelf life of the product. Our tempeh is pasteurized after it has been packaged and therefore is a cooked product. If you notice any spots that appear a colour other than black or white, please do not eat the product.